Sustainability Goals

Ooredoo Group is advancing a comprehensive set of sustainability goals designed to reinforce long-term value creation for people, the planet, and the markets in which it operates. In 2024, the Group initiated an enhanced ESG target-setting process, with social and environmental goals currently under internal review and awaiting Board approval; once validated, these goals will be formally announced and publicly disclosed to ensure full transparency and alignment with global best practices. This governance approach ensures that sustainability priorities remain tightly linked to Ooredoo’s broader business strategy, risk management, and stakeholder expectations.

These goals are being shaped within Ooredoo’s five-pillar sustainability framework, introduced to integrate ESG into every level of operations and decision-making. The framework emphasizes climate and energy management, responsible resource use, social value creation, governance and ethics, risk management, human rights, responsible supply chains, talent development, equal opportunity, health and safety, customer responsibility, and data privacy and security. By embedding these focus areas, Ooredoo ensures that environmental, social, and economic impacts guide policy design, operational planning, partnership development, and performance monitoring.

To ensure meaningful progress toward its sustainability objectives, Ooredoo is strengthening coordination across its operating companies. ESG working groups are active in all markets, supported by dedicated Single Points of Contact (SPOCs), standardized data-collection processes, and integration of ESG indicators into executive performance frameworks. Certain markets have tied ESG targets to employee incentives and financial rewards, demonstrating a commitment to accountability and behavioral change. These efforts are further reinforced through regular training, internal assessments, and Board-level oversight.

Ooredoo’s future-focused ESG strategy also prioritizes innovation and cross-functional collaboration to anticipate emerging risks and opportunities. The Group’s intention to build targets for measurable progress complements recent milestones, including the launch of its first standalone ESG report aligned with GRI Standards, participation in the UN Global Compact, and completion of its first external ESG assurance. These steps deepen transparency, bolster data integrity, and reflect Ooredoo’s ambition to expand its positive impact.

Looking ahead, Ooredoo is committed to enhancing stakeholder engagement, leveraging digital and mobile technologies, and pursuing circular-economy and climate-responsible solutions that support long-term resilience. Through this proactive strategy, the Group aims to generate shared value, contribute to more inclusive and sustainable communities, and ensure that ESG excellence remains central to its long-term growth vision.