Ooredoo Group Upgrades Business Solutions Offering, Partners with Avaya to Help Customers Win in Experience Economy 

Partnership agreement will see Ooredoo Group combine its leading connectivity and digital services with the ability to create exceptional customer and employee experiences using Avaya technology

 

4 March 2024

 

Doha, Qatar

 

Ooredoo Group today announced a key partnership agreement with Avaya, a global leader in customer experience solutions, that will see Ooredoo integrate Avaya’s cutting-edge contact center and unified communications solutions into its service offerings for business customers across multiple countries.

 

The agreement, signed at the Mobile World Congress in Barcelona, marks a significant step towards upgrading the digital experiences of businesses across the region.

 

By leveraging Avaya's trusted technologies alongside Ooredoo's leading connectivity and digital services, businesses will gain access to a comprehensive suite of solutions available on-premise, through the cloud, or via a hybrid model. These solutions enable dependable, secure, and scalable communications, empowering businesses to excel in today's experience-driven economy.

 

Ahmad Abdulaziz Al Neama, Group Regional CEO, Ooredoo, said: “As businesses increasingly compete in an experience economy, delivering exceptional, personalized experiences has become paramount. Through our collaboration with Avaya, we are providing a turnkey Digital Services solution for businesses, enabling them to deliver outstanding experiences across the entire customer journey.”

 

The partnership will equip Ooredoo’s business customers with the tools they need to delight customers and engage colleagues in an increasingly digital world. Avaya’s renowned solutions, trusted by millions of businesses worldwide, integrate advancements in communications, including voice, video, digital, and real-time collaboration, to upgrade business interactions and experiences.

 

The partnership will also make it easier for businesses to chart their own journeys to cloud-based communications. Whether opting for on-premises solutions or cloud-hosted services, businesses can seamlessly extend their capabilities with Avaya’s cloud innovations, enhancing both employee and customer experiences with minimal disruption to daily operations.

 

Nour Al Atassi, Vice President – Service Providers, Avaya International, said: “Organizations across the region are seeking innovative communications solutions to engage customers and employees across multiple touchpoints. Our partnership with Ooredoo enables businesses to innovate at their own pace, supported by a market-leading digital transformation expert. We are excited to collaborate with Ooredoo and create new possibilities in business communications.”

 

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About Ooredoo
Ooredoo is an international communications company operating across the Middle East, North Africa, and Southeast Asia. Serving consumers and businesses in 10 countries, Ooredoo delivers leading data experience through a broad range of content and services via its advanced, data-centric mobile and fixed networks.

Ooredoo generated revenues of QAR 23 billion as of 31 December 2023. Its shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.